Every unit has a current record
Customer, site, model, serial number, installation, components, documents and current status.
Customer equipment & after-sales workspace
Know what’s installed. Know what happened. Know what’s next.
EquipSpan is being shaped to keep every customer site, installed unit, coverage record, service request, quote, job and document connected—without replacing your accounting or field service tools.
For small businesses that install and continue supporting equipment at customer sites. Not a consumer warranty tracker or a full field service suite.
UNIT RTU-04
#M2F-8841Rooftop heat pump
Customer siteNorthpoint Foods · Unit 3
Installed18 Sep 2023
Coverage recordSupplier review pending
Next actionSend compressor evidence
Fault diagnosedCompressor trip · 3 photos attached
Previous service foundFan motor replaced · 14 Feb 2026
Supplier claim startedWaiting for installation document
Next: complete evidence before the cost disappears
The operational gap
A customer calls about a unit installed years ago. The serial is in a photo, the invoice is in accounting, previous work is in old notes—and nobody knows whether the next visit is covered, billable or recoverable.
CustomerSiteInstalled unitCoverageRequestQuoteJobEvidenceClaim or invoiceNext action
One continuous record
The job may be closed. The equipment story is not.
The concept starts with the physical unit and preserves context across many visits, people and economic outcomes.
Every visit adds to the history
Requests, quotes, work, photos, notes, parts, signatures and outcomes remain connected.
Every case has a next action
See what is waiting for information, approval, a part, the customer, a supplier or recovery.
Coverage stays evidence-based
Record the team’s assessment and its source without claiming an automatic legal decision.
Deliberate fit
Built around a type of company—not one narrow trade.
The hypothesis focuses on small service businesses that leave identifiable equipment at customer locations and continue supporting it.
Likely fit
- Roughly 3–30 people
- At least 100 installed units or 25 customer sites
- At least 10 installation or service events per month
- Information split across spreadsheets, folders, email and photos
- Able to begin with CSV and manual records
Not the initial product
- Consumer warranty tracking
- Enterprise warranty or RMA management
- Advanced dispatch and route optimisation
- Accounting, payroll or complete ERP
- IoT, telemetry or predictive maintenance
- Automatic legal coverage decisions
Initial trade pages
Same equipment-first workflow. Real trade vocabulary.
These pages test where the same core problem is strongest. They do not represent separate applications.
For HVAC service teams
Keep every supported HVAC unit connected to its service history.
For small HVAC, refrigeration and heat-pump businesses that install equipment and continue supporting it at customer sites.
Explore this use case →For generator and UPS teamsKnow the generator, its site and its history before the next visit.
For small installation and service teams that support generators, UPS systems and related equipment after handover.
Explore this use case →For commercial kitchen serviceGive every supported kitchen unit a service history that stays at the site.
For small teams that install or service identifiable commercial kitchen and refrigeration equipment at customer locations.
Explore this use case →Pre-product research
Help decide whether EquipSpan should be built.
The research programme will qualify real installed bases, operational pain, scope tolerance and willingness to pay before a full product is authorised.